Most customers were happy with the chair, it was comfortable and helped their back pain. Some customers were unhappy with the chair, it was uncomfortable and didn't help their back pain.
Summarized ReviewThis is a serious sit upright chair. If you are more comfortable angling your back like the SteelCase Leap chair, go for that. I seriously thought about returning it because after two weeks, the weird lumbar support at the lower back starting digging in making me REALLY uncomfortable. After reading up on Google, I realized that I had the chair setup wrong. The biggest make or break for most of you will be the back support adjustment. This is how I managed to fix the chair to be more comfortable and truly ergonomic. If you're sitting in one right now, take your right hand and reach for the very far back nob. Lean forward and twist it all the way tight. Now, sit back and twist, adjust your sitting position a little bit and repeat. You should find a nice curve that fits your back snug but not tight, and this is what you want. Of course, sitting your butt all the way at the end is detrimental, so don't forget about that.
Noah · from AmazonI purchased this chair with every intent to return it, because I was positive that you could find a better (or equally as comfortable chair) for less money after reading all of the reviews about it. After a lot of hands-on experience with a few chairs, I decided to keep the Embody. For three years, I've used a Herman Miller Aeron. It's very comfortable, but it's what I call a "task chair", and is better suited for the office and less so for gaming or reclining back and watching movies on your computer.
SP · from AmazonI am so impressed with this chair and I am glad I spent a few weeks reading all the reviews from all the manufactures. As a large 280 pound 6'5" man I find it hard to fit into most chairs. There are so many options for me to get the chair setup just right that I feel it has already allowed my back to recover after only a few short days.
Trent · from AmazonI have worked in the computer industry for over a decade with long hours and many strains. I recently switched to a telecommute situation which means my level of sitting in my home office is WAY more than previous. While this chair will never replace stretches, taking breaks, working out, etc -- it has had a remarkable and profound affect on my body just after a week of usage. It even resolved to issues I didn't realize were related to my poor posture.
J. Kang · from AmazonFor a long time now, I've used a cheap office chair (~$150) I picked up at Office Depot. It wasn't bad, and I didn't notice any real issues sitting in it for a short amount of time. After more than an hour or so, my back would start to have some minor aches, and it absolutely was encouraging terrible posture. That's where this chair really shines. In a relaxing chair (e.g. the beauty that is the Eames chair), you want cushioning. You want to lie back into it and have it be compressed quite a bit by your body. That's comfortable for short periods, absolutely, but there's a reason we aren't all sleeping on bean bags and water beds. If you've ever sat in a comfortable mesh chair, like an Aeron, you understand that cushioning is really not the best it gets though. Your back naturally wants support, it doesn't want the object you're sitting in to just yield entirely to your body. This is what most office chairs do
Tester · from Amazon