Most customers were happy with the chair, it was comfortable, easy to assemble, and had great adjustments. Some customers were disappointed the chair was not the same quality as the Steelcase Leap chair.
Summarized ReviewI've had this chair about 4 years now. It's extremely comfortable and does wonders for my back as someone who works from home and has a lot of stationary hobbies. However, the overall quality is disappointing, given the cost, and it's difficult to get the warranty honored, because you are at the mercy of whatever partner Steelcase has shunted responsibility onto in your area, they do not actually take any responsibility for repairing their own defective products themselves.
Jaron · from AmazonI purchased this chair about a year ago, after being a long time Steelcase Leap chair user. I loved this chair, and it was the only chair that I could comfortably sit in throughout the work day. Last year, I purchased one for my home office from Amazon. It is NOT the same quality at the chairs that I have used and loved from Steelcase for years.
Linda M · from AmazonI personally use a Herman Miller chair for working from home, but my wife needed a chair due to COVID-19 and working remotely. Purchased this chair and it came 100% assembled. Removed the wheels and replaced them with rollerblades type (much-needed improvement for any office chair). The Steelcase chair is better than my Herman Miller that cost about $500.00 more.
Quibbly · from AmazonCame quickly on the day expected. Heavy, large box because the chair comes completely assembled and brand new...The lumbar has a slider - stiff to move the left/right grips up and down. Typical for most office chairs. Finally, I love that I can move the chair around by gripping the back 'handle'. That will help keep the cloth at the top of the chair looking nice in the long run. Black base and Blue cloth looks very nice.
CH · from AmazonI have had my Leap chair for about a week; so far, it has been just what I hoped. I did have a bit of back soreness the first 2 days as I adjusted my posture. Now there is no soreness and I feel like I fine tuned all the adjustments for me. It's great having a desk chair that fits me (I'm 5ft tall).
Calico J · from Amazon